Help & Support

Having trouble? find information below to get help.

Getting started

If you are new to kinfo, read the guide How it works

Troubleshooting

To trooubleshoot issues with broker linking or data not showing, see the guides Trading Metrics Explained or Linking your broker

Contact & Support Availability

Support and availability depends on if you are on a FREE or Paid PRO plan. You can use the intercom widget to contact support.

PRO: You can contact support and expect a reply next business day. A business day is generally weekdays and not weekends or red days.

FREE: You can report issues through support, we will try our best to reply. It´s not possible to reply to everyone who contacts support. To better your chances, explain your issue in detail with as much information as possible.

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